The majority of orders made in The Darling Tree shop are shipped using Sendle delivery service. When your order has shipped, you will receive an email from this service with details of your tracking number. This email also allows you to contact them if you need to make an enquiry about your parcel. Most enquiries will be resolved directly through Sendle, but if you do need to get in touch with an issue, please email me at firstname.lastname@example.org.
Domestic parcels (within Australia) sent via Sendle are given Authority to Leave. International parcels will be handled according to your local postal service, they may leave the parcel if no one is present or they may leave notice for its collection.
Most international deliveries are expected to arrive within 2-3 weeks. Please be aware of any issues occurring in your country’s postal system which may cause any delay ie. Postal strikes in Canada.
In the case of any returned or lost parcels, these will be looked into case by case to determine if replacement or repostage is warranted.
For custom artworks and prints, the delivery service may vary and will be shared along with tracking details by email when your order has shipped.
Please make sure all shipping information you provide is correct, I am not responsible for the replacement or repostage of orders sent to an address that is incorrect.